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Terms and Conditions

There are our terms and conditions. Please read them with care.

1. You Agree that:

By using this site, you agree and accept our terms & conditions of use. If you do not agree with our terms and conditions, you may not use this site.

2. Payment Terms

Payment is due prior to delivery, via credit card on our secure website or over the phone. Cash or Cheque is not accepted as a method of payment. We are happy to accept bank transfers, providing the payment in our account before the day of delivery, our bank details are available upon request. If no payment is made before delivery then your order may be cancelled.

3. Delivery & Handling Charges & Taxes

For an Organic Angels Delivery (using our vans), a delivery and handling charge of $8.95 (inc GST) applies to all orders, unless special consideration is made by us. If we are using a Courier (Professional Carriers) for delivery, delivery and handling charge of $8.95 (inc GST) applies, unless special consideration is made by us. Current delivery costs are outlined on our Delivery Information page. It is the responsibility of the purchaser to pay all delivery, handling charges & taxes as laid out below in these terms and conditions.

4. Refund Policy

Organic Angels has a 100% satisfaction guarantee to you. If you are unhappy with a product or our service we will exchange or refund the value of the item or service without question. Our aim is to please and your feedback is welcome. To make a return, please inform us either by email or phone. ALL REFUNDS ARE ONLY APPLICABLE 24 HOURS AFTER DELIVERY

5. Delivery Conditions

In order to purchase groceries from Organic Angels, the delivery address which you nominate will need to be within a suburb where Organic Angels provides delivery services (use our postcode search facility to confirm this). Please ensure that your delivery address and suburb are correct, as orders for delivery to addresses in suburbs that are not in the Organic Angels delivery area will not be processed.

Delivery days are currently Monday, Tuesday, Thursday and Friday depending on your postcode. Order cut off times are Friday 12pm for Monday and Tuesday Courier delivery. Monday 9:30am for Tuesday delivery and Wednesday 9:30am for Thursday and Friday deliveries. Any orders after this time can not be guaranteed that your order will be processed and delivered. If you have difficulty placing the order by this time, please contact us and we will try and assist you.

Delivery times and arrival of your order will depend on your area. Once you place your first order, we will give you a time period of when we will deliver your order. In the event of unforeseen circumstances, changes could be made to the delivery schedule.

Organic Angels accept that in the event of goods arriving damaged via our own transport, we will replace the goods delivery free of charge or a credit will be issued on your next delivery.

6. Unattended deliveries

Organic Angels cannot be held responsible for any unforeseen damage or theft to your order when left in a designated area specified by you. We recommend that your delivery is brought inside and stored away correctly ASAP.

7. Refrigerated Products

Organic Angels Pty Ltd provides refrigerated items, which at the time of delivery will be at a temperature in accordance with Food Health & Safety standards.

If you are not home at the time of delivery it is highly recommended that customers provide a cooler bag along with cooler gel packs (recommend 1 sheet per carton of milk). Unfortunately, for EXTERNAL COURIER delivery customers, the couriers are unable to place cold items in a separate cooler bag.

Upon delivery, if the customer is not home, the milk will be left out with the rest of the customers order AT THE CUSTOMERS RISK

Organic Angels Pty Ltd DOES NOT TAKE RESPONSIBILITY for spoiled refridgerated products.

8. Limitation of Liability

Organic Angels maximum liability to you for products purchased from our website shall be limited to the refund of the purchase price you have paid for the products. Organic Angels will not be liable for any property damage, personal injury, loss of use, interruptions of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or otherwise except which it is unlawful to exclude.

9. Email Newsletter Subscriptions
By placing your first order with Organic Angels, you will be automatically subscribed to our weekly newsletter. The weekly newsletter comes out every Thursday with healthy news and information about our service and what's in season. You can unsubscribe anytime. 

10. Disclaimer

Organic Angels has made every effort to ensure that the information on our website is correct at the time we put it there. While we apologise if any errors have been made, we do not guarantee the accuracy of the information on these pages and all users do so at their own risk. All images used on this site are representations for your information only and are not necessarily true images of that product.