Common Questions

Here is a list of frequestly asked questions regarding our service. If you can't find the answer you are looking for feel free to contact our office on 1300 792 775 and we will be more than happy to assist.

Click on a question to get the answer

• Does Organic Angels deliver to my area?
• Can I pick up my order from your distribution centre?
• Do I have to be in when my order is delivered?
• Can I customise my fruit and veggie box?
• What is in the box each week?
• What are the quantities in each box?
• I don't want something listed in the box this week
• Do I have to order every week?
• What if my delivery address is different from my home address?
• I keep forgetting to place my order can you remind me?
• You don't deliver to my area is there any chance you will?
• How do I avoid paying a delivery fee?
• I am late in placing my order can I still receive it?
• Can I buy a box for a Gift?
• I can't login with my email and password?
• Can I set up a standing order?
• How do I know it is genuine organic products?
• Where does the fresh produce come from?
• Can I choose my delivery day?
• What if I am not happy with an order?
• What forms of payment do you take?
• How much do I have to spend for each order?
• How can I make suggestions for new products or better services?
• Can I make my order over the phone instead of online?

We deliver to most of metropolitan Melbourne once a week. Different areas have different delivery days. Before ordering please enter your postcode into our postcode search box to confirm delivery day.

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Unfortunately we can't offer this option. As we work odd hours there can never be any guarantee that someone will be at our centre when you come to pick up your order. Not to worry, our delivery fee is only $8.95, which is a small cost to have your fruit and veggies carefully selected and conveniently delivered to your home. There is no delivery charge if your order is over $100.

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No, in fact most of our customers are out at the time of delivery. Just let us know a safe place to leave your box. The box is sealed so is protected from the elements.

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As organic produce availability can change each week, we don't allow you to choose what you have in your box, you may end up with just a couple of items as other produce you chose isn't available. We do however make sure you never get any dislikes. Each week you can tell us what you don't want us to put in your box and we will replace it with more of something else that you do like. Our weekly boxes are a great way to get organic produce to you at a great price. Each week we select the best quality and the best price produce available and fill the boxes with a colourful selection of seasonal produce.

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What comes in the box will vary each week, depending on what is in season and what looks and tastes good. We update the website and send out an email every Thursday to give you an idea of what will be in the box for the following week. This gives you a chance to update your dislikes.

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For each box we do recommend the number of people the box would suit. Howvever as everyone's eating habits vary we thinks it's best to experiment with box sizes each week until you know what suits you.

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That's fine. If there is something in the box you do not want add it to your dislikes list in your account information (you need to be logged in to do this)

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No. Our service is totally flexible, you can order whenever you wish. If you do want to order each week and don't want the hassle of logging in to our website or just keep forgetting to order, you can join the Organic Rewards Club and we will deliver you a box automatically, click here to download information.

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That's fine. When you make your order online you can specify a different delivery address at the checkout.

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As the week flys by you can occasionally forget to put in your weekly order by the deadline. If you choose to, we can send a text message to your mobile phone, reminding you to place an order with us if you haven't done so. You can unsubscribe from our reminder service at ay time.

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Maybe, we are expanding all the time as demand dictates. Please let us know that you are interested in using our service, even if we do not currently deliver to you

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We give FREE delivery on your first order and for any order over $100. Please click here for our Delivery Information.

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Maybe. Please call our office on 1300 792 775 we may be able to squeeze you in if we haven't yet placed our order with the wholesale market.

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Yes. Please let us know by email or phone if you don't want to include the receipt or want to include a message with the box. We also offering Gift Vouchers if you would like the receipient to choose their own box

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You may need to reset your password. Click Here and you will automatically be emailed a new password after entering your email address. If this doesn't work please call our office on 1300 792 775 and we will be happy to assist.

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Yes, You can download information by clicking here

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Organic Angels is a certified organic retailer (ACO 11125R). This means we are adhering to strict standards when selling organic products. Certified organic produce has been checked by an independent body known as an organic certifier. An organic certifier ensures that products have been produced by sustainable farming methods and without the use of chemical fertilisers and pesticides.

There are many products out there that claim to be 'natural' or 'organic' so always check the ingredients on the back and look for a certification guarantee. Australia has seven organic certifiers;

Australian Certified Organic (division of the Biological Farmers of Australia), NASAA, Demeter, Organic Food Chain, Organic Growers Australia, Safe Food Queensland and Tasmanian Organic-Dynamic Producers

Many organic products manufactured overseas and imported into Australia will also have an international logo and processor number.

On some products you may see the words "in conversion" above the certifier's logo. This means that conversion is in place and not all ingredients are certified organic and some conventional methods are still being used. Converting to organic involves considerable change and can often be a long process.

All products listed on our website will indicate a certifying body or processor number.

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All our fresh produce comes from reputable certified suppliers and producers. We purchase our fruit and vegetables from the wholesale market by certified organic wholesalers. We buy at the market on our delivery day so your order is fresh from the market.

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No, unfortunately not. We deliver to different areas on different days. Check our postcode checker to find out what day we deliver to your area.

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If you are not satisfied with your order, we are happy to reimburse you. Please read our refunds policy (terms of use).

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We accept Visa, MasterCard, American Express, Bank Transfer, Paypal and for regular customers cash on delivery (sorry, no cheques).

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Minimum order is $35 and normal delivery charge applies.

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We are always open to hear suggestions for more products or how we can improve our service. You can either email us or telephone us on 1330 792 775

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Shopping online is the quickest and most convenient way of ordering your groceries with Organic Angels. It can be done anytime of the day or night. However, if you wish to phone your order through to us you are very welcome to do so. Please call use on 1300 792 775 and have your credit card details ready.

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