Frequently Asked Questions
Click on a question to get the answer
• What is so good about these 'mixed boxes'?
• What is in the box each week?
• What is your membership service?
• What are the benefits of becoming a member?
• What is an SMS Reminder?
• What if there is something in the box that I don't like?
• What if something is not available in organics one week, will you substitute with conventional produce?
• How do I know it is genuine organic products?
• Where does the fresh produce come from?
• What if I am not happy with an order?
• I want to buy organic food, but why does it cost more?
• What forms of payment do you take?
• How much do I have to spend?
• Can I make my order over the phone instead of online?
• What is My Shopping List?
• How can I make suggestions for new products or better services?What is so good about these 'mixed boxes'?
Our weekly boxes are a great way to get organic produce to you at a great price. Each week we select the best quality and the best price produce available and fill the boxes with a colourful selection of seasonal produce. Many people enjoy planning their weekly meals around these boxes and also love the element of surprise when they open up the box and reading the recipes that go with it.
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What comes in the box will vary each week, depending on what is in season and what looks and tastes good. We update the website every Wednesday to give you an idea of what will be in the box for the following week.
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What is your membership service?
Membership is free and is an added service we provide to ensure your shopping experience is easy. Once you are a member your email address becomes your login and you create your own password, giving you fast access into the store.
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What are the benefits of becoming a member?
• All your delivery details are saved for your next visit.
• You can use 'My Shopping List' which stores all your favourite products saving you time each time you shop.
• You can view your order history.
• You have the extra option of telling us your likes and dislikes so we can tailor your weekly box to your tastes.
• You will receive EXCLUSIVE member only special offers!
Please note: Credit card details are NOT saved in your account historyBack to Top
We have had lots of customers tell us as the week flys by, they occasionally forget to put in their weekly order. If you choose to, we can send a text message to your mobile phone, reminding you to place an order with us if you haven't done so. This will be done on a Friday afternoon if you wish to order fresh bread and then on Saturday afternoon to make sure you order by 8pm.
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What if there is something in the box that I don't like?
If you are a member, that's ok if there is something in the box you do not want. We give you two opportunities to remove something from the box and replace it with something else from the weekly selection. If you are not a member, this is a great reason to join (and it's free)!
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No, at all times we will use organic produce and if something is out of stock or season we will replace it with something else. Bear in mind that organic produce is 'seasonal' as there is nothing artificial in it to keep it growing all year round.
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How do I know it is genuine organic products?
Certified organic produce has been checked by an independent body known as an organic certifier. An organic certifier ensures that products have been produced by sustainable farming methods and without the use of chemical fertilisers and pesticides.
There are many products out there that claim to be 'natural' or 'organic' so always check the ingredients on the back and look for a certification guarantee. Australia has seven organic certifiers;
Australian Certified Organic (division of the Biological Farmers of Australia), NASAA, Demeter, Organic Food Chain, Organic Growers Australia, Safe Food Queensland and Tasmanian Organic-Dynamic Producers
Many organic products manufactured overseas and imported into Australia will also have an international logo and processor number.
On some products you may see the words "in conversion" above the certifier's logo. This means that conversion is in place and not all ingredients are certified organic and some conventional methods are still being used. Converting to organic involves considerable change and can often be a long process.
All products listed on our website will indicate a certifying body or processor number.
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Where does the fresh produce come from?
All our fresh produce comes from reputable certified suppliers and producers. We purchase our fruit and vegetables from the wholesale market at the Organic Wholesalers, certified by NASSA and BFA and the Biodynamic Wholesaler, certified by Demeter. We buy at the market on our delivery day so your order is fresh from the market.
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I want to buy organic food, but why does it cost more?
The cost of organic food stops many people from buying organic. Organic foods is often more expensive than conventional food because production is more labour intensive. Other factors are; many organic farms are smaller and distribution occurs on a smaller scale making transportation costs higher; organic certification bodies charge a large fee for their services to members and farming without herbicides, pesticides and other chemicals, the yield is generally smaller. Also, considering the environmental pollution, soil erosion and health costs associated with conventional food, organic food is very reasonably priced!
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What if I am not happy with an order?
If you are not satisfied with your order, we are happy to reimburse you. Please read our refunds policy (terms of use).
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What forms of payment do you take?
We accept Visa, MasterCard and for regular customers cash on delivery (sorry, no cheques).
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Minimum order is $30 and normal delivery charge applies.
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This is where you can save your favourite and regular shopping items, saving you time on your next shop. This feature is one of the benefits of becoming a member
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How can I make suggestions for new products or better services?
We are always open to hear suggestions for more products or how we can improve our service. You can either email us or telephone us.
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Can I make my order over the phone instead of online?
Shopping online is the quickest and most convenient way of ordering your groceries with Organic Angels. It can be done anytime of the day or night. However, if you wish to phone your order through to us you are very welcome to do so. Please call use on 1300 792 775 and have your credit card details ready.
