• Privacy and Security

    Assurance

    Organic Angels understands and shares your concerns about how personal information is collected, used and shared. We want to assure you that we will always handle your personal information securely and carefully, complying with all applicable Australian privacy laws.

    What information we collect from you

    The personal information we collect is in most cases supplied by you when you place an order with us. Generally, the information we collect includes your name, address, delivery address, phone number and e-mail address.

    Other instances may be when you provide feedback to us. All feedback and suggestions made to Organic Angels is confidential and used by us to improve the service of our business.

    Who we may share your information with

    In some circumstances we may need to pass your personal details such as your name and address to companies, to help Organic Angels deliver our service. This includes delivery companies, third party fulfilment contractors and financial institutions.

    We may also pass on personal information to a 3rd party cheque clearance house for account payments or to mercantile agents for account settlement. There may also be the need to share information for the purpose of fraud investigation, or other unlawful activities, with recognised authorities, regulatory bodies, government and organisations such as banks.

    We will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent.

    Shopping online - Security for the shopper

    Security is probably one of the most significant concerns for the shopper. At Organic Angels we understand that shopping for products online for some can be a new experience and take time to get used to and understand. In reality, an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is strongly encrypted using complicated logarithm combinations.

    The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

    Any communication between the shopper and WorldPay is also encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Shoppers are also protected from fraudulent use of their card in a "card not present" environment, by their card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

    Data Storage

    Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. We also ensure that we stay up-to-date with the latest versions of any third-party code we use, and continually review our own proprietary code.

    Other Sites

    Organic Angels is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.